FAQ

Where do you ship from?
We ship directly from our partner warehouses in Canada, USA and also Asia. This helps keep prices fair and selections wide.

How long does shipping take?
Processing: [1–3] business days.
Estimated delivery: [7–15] business days to [US/EU], [10–20] to [LATAM/APAC]. Remote areas can take a bit longer.

Will I get a tracking number?
Yes—tracking is emailed automatically once your order ships. It may take [24–72] hours to activate.

Why did I receive only part of my order?
To deliver faster, items may ship from different partner warehouses. You’ll receive separate tracking numbers.

Can I change/cancel my order after placing it?
We can usually edit or cancel within [2 hours] of purchase. After that, the order may already be processing. Email us at naturalstorecorp@outlook.com with your order number.

What if I typed the wrong address?
Contact us immediately at naturalstorecorp@outlook.com or WhatsApp. If the order hasn’t shipped, we’ll update it. If it has shipped, we’ll try to assist, but we’re not responsible for addresses entered incorrectly.

What happens if my package is delayed or lost?
If your order exceeds the max delivery window ([7-20] business days) or tracking stops moving for [3] days, we’ll investigate with the carrier and reship or refund according to our policy.

My tracking says “delivered,” but I didn’t receive it.
First, check with household members, neighbors, and your building/concierge. Also verify the address. If still missing after 48 hours, contact us—we’ll help file a claim.

Do I have to pay customs duties or import taxes?
Some countries charge duties/taxes on imports. These are set by your government and are the buyer’s responsibility. We can’t control or predict these fees.

Are your products the same as the photos?
Yes—we work with vetted suppliers. Colors can vary slightly due to lighting or screen differences.

What size should I choose?
Please check the size guide on each product page. If you’re between sizes, we suggest sizing [up/down] depending on the fit described (e.g., relaxed, oversized).

Do you offer returns/exchanges?
Yes—returns within [14] days of delivery for unused items in original packaging. Start a return at naturalstorecorp@outlook.com. For size exchanges, we’ll help arrange an easy replacement.

Which items are non-returnable?
Final-sale, hygiene-sensitive items (e.g., underwear), and customized products are not eligible unless defective. See our full policy for details.

What if my item arrives damaged or defective?
Email us within [7] days with photos and your order number. We’ll replace or refund promptly.

Can I buy multiple colors/sizes in one order?
Absolutely. Items may ship separately to speed delivery.

What payment methods do you accept?
We accept [Visa/Mastercard/Amex], [Apple Pay], [PayPal], and other secure methods shown at checkout. All payments are encrypted.

Is my payment information secure?
Yes—our checkout uses industry-standard SSL encryption and is PCI-compliant. We never store full card details.

Do you offer discounts or bundles?
Sign up for our newsletter for first-order codes and drops. Look for bundle pricing on select product pages.

Can I place a wholesale or bulk order?
Yes—contact naturalstorecorp@outlook.com with the styles and quantities you need.

How do I contact support?
Email: naturalstorecorp@outlook.com
Hours: [Mon–Fri, 9:00–18:00, BRT-3]
We reply within [24] business hours.